Contact

Product and account enquiries

Email contact@tothecent.ai for questions about the ToTheCent service, account access, security, privacy, data-processing arrangements, or enterprise pricing. This is a monitored company role mailbox rather than a personal address, so correspondence can be handled consistently and retained with the relevant business record.

Please do not send prompt or completion content, access credentials, payment-card details, or special-category personal data by email. A useful support request includes your organisation name, the affected product area, the approximate time of the issue, and a non-sensitive description of what happened.

Billing and orders

Paddle is the Merchant of Record and contracting seller for purchases. It handles checkout, payment, invoices, tax, and transaction-related support. For questions about a Paddle receipt, charge, payment method, or tax document, use the support route included in the Paddle transaction email. Headframe supports access to and operation of the ToTheCent software but does not process or hold customer payments.

Company details

The registered address is provided for formal company identification. Routine product enquiries receive the fastest response through the role mailbox above.